Desktop Support Specialist

Job Title : IT Desktop Support Technician

Locations : Pittsburgh, PA

Pay : $19 - $22 / hour

Zip Code : 15275

Job Type : Full time

Job Description :

⦁ Laptop / desktop imaging & driver / BIOS updates

⦁ Setting appointments with users to handover new devices & take existing devices Excellent customer service / communication skills

⦁ Complete at a minimum the following customer appointment tasks during the hardware exchange :

⦁ Signing into the device

⦁ Signing into zScaler

⦁ Signing into M365 and having data sync from the Cloud

⦁ Mapping network drives

⦁ Setting up printers

⦁ Installing any custom software

⦁ Copying over any local data (ie. Browser favorites, files saved to HDD etc.)

Skills / Experience :

⦁ Desktop support : 1 year (Required)

⦁ Imaging

⦁ We need a couple people in the office to image machines and complete the new device handovers and finish the setup tasks with the user.