Support Specialist

A company is looking for a Support Specialist (Remote). Key Responsibilities Respond to customer inquiries and issues through the Zendesk ticketing system Troubleshoot platform issues and provide guidance to users Collaborate with Customer Success, Product, and Engineering teams to enhance user experience Required Qualifications 1-2 years of experience in a customer support or technical support role, preferably in a SaaS or B2B environment Proficiency with Zendesk or similar support ticketing platforms Ability to manage multiple requests with urgency and organization Empathy, patience, and a customer-first mindset Legally authorized to work in the US