Lead System Administrator

Job Summary

The Lead System Administrator will address software performance related support issues and provide first and second level service desk support. This role will also implement and maintain cloud-based software service addition this senior level role will provide fourth level service desk support and act as an escalation point for complex application support issues. This role will lead project teams for large IT project initiatives and mentor and coach team members.

Duties & Responsibilities

• Lead project teams for large IT project initiatives
• Mentor and coach System Administrators on an informal basis
• Define review and provide oversight for departmental documentation for software applications including cloud related architectures
• Work with Project Managers or serve as a Project Manager and develop project scopes estimates milestones and timelines
• Implement maintain configure and integrate F&G software to meet the organizations requirements
• Oversight of applications including cloud applications and infrastructure
• Define system performance and utilization reports
• Lead the management and maintenance of the companys virtualization environments including how software applications interact with virtualization environments
• Research identify and evaluate new software and services within the IT field
• Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of software related systems and architectural design
• Direct activities of vendors suppliers distributors and contract consultants
• Maintain a good working knowledge of current industry standards relating to enterprise software applications and how they are installed configured and supported in an enterprise environment
• Responsible for development and documentation of corporate policies and procedures as related to software systems which includes device use and security
• Provide fourth level service desk support beyond the first second and third level help desk expertise or security capabilities
• Act as an escalation point for complex application support issues
• Remain abreast of emerging and evolving technologies within enterprise software applications and packages to assist in setting strategic direction of the core service offerings for the firm
• Work with the team to identify and implement the most optimal cloud-based software service solutions for the company
• Support and migrate complex multi-tier applications on cloud platforms
• Manage cloud environments in accordance with company security guidelines
• Independently direct team as well as contribute individually to project and solution outcomes
• Lead and initiate changes to improve software support of related business processes
• Lead support and interact with various IT teams and LOBs

Experience & Education Requirements

Preferred Requirements

Skills & Abilities

#LI-MB1 #LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment which is why we offer the ability for in-office hybrid and remote work arrangements. During the hiring process youll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process please contact

Join our employee-centric hybrid work environment : F&G Careers

About F&G

Since 1959 Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during lifes unexpected events.

As a national Top Workplace

an Iowa Top Workplace

and a proud equal opportunity employer F&G team members are empowered collaborative dynamic and authentic. We believe that by embracing these values we will continue to build and strengthen the company while continuing to be a great place to work.

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Required Experience :

Unclear Seniority

Key Skills

Active Directory,VMware,Computer Networking,Microsoft Windows Server,Solaris,Windows,Linux,SAN,Shell Scripting,System Administration,Dns,CentOS

Employment Type : Full Time

Experience : years

Vacancy : 1