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Customer Service Representative

Customer Service Representative

Sonfarrel AerospaceAnaheim, CA, US
30+ days ago
Job type
  • Permanent
Job description

Job Description

Job Description

SUMMARY

Customer Services Representatives (CSRs) are the "voice" of the customer on the manufacturing floor. By handing all "POST-ORDER" functions, CSRs keep their finger on the pulse of our customer's needs and translate that need at Sonfarrel into results. Teamed with an Inside Sales Representative, CSRs will work as the second half of a dynamic team that will build relationships within our customer base and expand those foundations with Sonfarrel's core values of Integrity, Respect and Excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support the mission, vision, and values of the company.
  • Drive positive customer experience and actively contribute to continuous improvement.
  • Timely and accurately enter orders into ERP System
  • Complete and submit Contract Review forms.
  • Resolve any discrepancies that arise from Contract Review (as needed).
  • Change Status of PO to "released"
  • Work closely with cross-functional departments to resolve production scheduling, shipping, and / or invoicing problems.
  • Provide continuous feedback to both internal and external customers on order status throughout the production cycle; assist planning with priority efforts and next steps. Be proactive with external customer communication.
  • Host / support customer meetings with cross-functional departments as needed.
  • Review monthly internal and external scorecards for accuracy. Ensure corrections are completed in a timely manner to mitigate negative scorecard ratings.
  • Compile closed orders with appropriate paperwork and archive according to company procedures.
  • Communicate with customers any Post Order need. (Open Order Report / Engineering holds / Etc.)
  • Manage customer portals on a regular basis for status reports, deviation requests, approvals, etc. in accordance with customer requirements.
  • Provide communication to Management on critical matters impacting sales goals and customer satisfaction.
  • Complete Surveys / Certifications / Questionnaires and send to upper management for final signature prior to return to customer.
  • All other duties and responsibilities as assigned in support of the company's operations.

QUALIFICATIONS and / or ABILITIES

  • Ability to communicate clearly via telephone and email.
  • Ability to present information to customers, internal team members, and management.
  • Highly organized and flexible
  • Great attention to detail
  • Proficient in data entry and management
  • Excellent verbal, written, and analytical skills.
  • Ability to work with others in a team atmosphere as well as independently.
  • Excellent Interpersonal skills
  • Ability to manage multiple customer orders with competing priorities.
  • Maintain working knowledge of products and services.
  • Process oriented.

    • Work hours : Monday to Thursday 6am to 4 : 30pm, closed Fridays.

    Equal Employment Opportunity is an Equal Opportunity and Affirmative Action Employer. The Company is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship / Permanent Resident is required for most positions.

    ITAR REQUIREMENTs To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

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    Customer Service Representative • Anaheim, CA, US