Roles & Responsibilities : As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to :
Answer inbound phone calls promptly during business hours
Respond to any voicemails and / or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads / potential customers
Schedule estimate appointments
Quote product by telephone for clients / customers (if applicable)
Assist Estimators with follow up on pending sales / quotes by phone and / or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM / vendors and techs to find solutions
Check order confirmations from fabricators / vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean / tidy
Qualifications & Educational Requirements :
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred Skills :
Excellent verbal / written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Customer Service Representative • Plano, TX, United States