Technical Support SpecialistThe Judge Group • Fort Worth, TX, United States

No longer accepting applications

Technical Support Specialist

The Judge Group • Fort Worth, TX, United States

1 day ago

Job type

Full-time

Job description

We’re looking to hire a Technical Support Specialist for a Contract-to-hire Position.

Role : Technical Support Specialist

Location : Fort Worth, TX 76177

Duration : 6 months, Contract to Hire

Role Overview

The Call Center Technician is responsible for handling incoming calls, logging reported issues, creating service tickets, and performing initial troubleshooting for office and store locations. Common concerns include technology systems, fuel operations, maintenance, pricing, daily reporting, hardware, and other operational matters.

Key Responsibilities

Call Handling : Respond to all incoming calls from retail locations and corporate staff using approved scripts to maintain consistency and quality.

Customer Assistance : Deliver outstanding support by addressing inquiries and resolving issues related to IT systems, point-of-sale (POS), security cameras, store maintenance, repair requests, and scheduled alarm checks.

System Knowledge : Develop expertise in the company’s retail technology infrastructure, including POS systems, back-office tools, payment processing, and fuel networks.

Ticket Management : Accurately record interactions, problem details, troubleshooting steps, and resolutions in the designated ticketing platform to ensure proper documentation and collaboration across teams.

Performance Standards : Follow established metrics and procedures to maintain high service quality. Aim to meet or exceed goals such as first-call resolution, handling time, customer satisfaction, and ticket accuracy.

Escalation : Forward complex or unresolved issues to specialized technical teams when necessary. Some after-hours, weekend, or holiday coverage may be required.

Qualifications

Prior experience in customer service or technical support, ideally in a call center setting.

Solid understanding of Windows systems, software applications, hardware components, and networking basics. Familiarity with Microsoft 365 tools.

Strong analytical and troubleshooting skills.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Experience with ticketing systems and remote support tools preferred.

Flexibility to work shifts, including weekends, to support 24 / 7 operations.

Comfortable using computer peripherals and input devices.

Knowledge of POS systems and PDI / Enterprise 8 is a plus.

Create a job alert for this search

Technical Support Specialist • Fort Worth, TX, United States

Related jobs

Software Technical Support Specialist (Irving, Texas)

Avior • Irving, Texas, United States

Full-time

Quick Apply

Avior is a dynamic and innovative tax company committed to delivering cutting-edge solutions.We are passionate about technology and aim to create an environment that fosters growth, creativity, and...Show more

Last updated: 30+ days ago

Remote AI Writing Specialist

Outlier • Cleburne, TX, United States

Remote

Full-time

Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...Show more

Last updated: 8 days ago • Promoted

Remote Consumer Feedback Contributor (Hiring Immediately)

Earn Haus • Granbury, Texas, US

Remote

Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

Last updated: 30+ days ago • Promoted

Technical Support Specialist I - Control 4

Resideo • Irving, TX, United States

Full-time

Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep techn...Show more

Last updated: 15 days ago • Promoted

Technical Support Representative

CornerStone Technology Talent Services • Irving, TX, United States

Full-time

Join us as a Technical Customer Service Representative – Onsite in Irving, TX.Conduct QA for home inspections : review photos, validate property details, guide users through self-inspections.Trouble...Show more

Last updated: 3 days ago • Promoted

Senior Contracts Specialist

Larson Maddox • Alvarado, TX, United States

Full-time

Senior Contracts Administrator.Reporting directly to the General Counsel, this role is key to managing and negotiating a wide range of commercial contracts across all business units.You'll work clo...Show more

Last updated: 16 hours ago • Promoted • New!

Technical Support

TradeJobsWorkforce • 75358 Dallas, TX, US

Full-time

We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show more

Last updated: 30+ days ago • Promoted

CT Technologist

Medical City Weatherford • Hudson Oaks, TX, United States

Full-time +1

Description Medical City Weatherford Imaging CT Technologist Full Time Night Shift - Weekends Only Introduction Do you have the career opportunities as a CT Technologist you want with your current ...Show more

Last updated: 23 days ago • Promoted

Tier 2 Customer Support Specialist

VirtualVocations • Grand Prairie, Texas, United States

Full-time

A company is looking for a Tier 2 Customer Support Specialist to provide mid-level technical support for various digital platforms. Key Responsibilities Troubleshoot and resolve complex user issue...Show more

Last updated: 26 days ago • Promoted

Technical Support Specialist

Tandy Leather Factory Inc • Fort Worth, TX, United States

Full-time

Senior Manager IT Service Desk.IT Team, Stores, Distribution Center, Corporate teams.The IT Support Specialist will be responsible for providing high-quality, hands-on and phone technical support t...Show more

Last updated: 9 days ago • Promoted

Transformer Specialist

Saber Power Services • Alvarado, TX, United States

Full-time

Saber Power Services, LLC, (SPS) located in Houston, TX is a nationally recognized full service, EPC, specialty engineering, procurement, construction and testing and commissioning company speciali...Show more

Last updated: 2 days ago • Promoted

Technical SupportCustomer Advocate Agent

CLX Gaming • Lewisville, TX, United States

Full-time

Cybertron is seeking Technical Support / Customer Advocate Agents to join our team.At Cybertron we strive to provide a top level professional and friendly service to our customers.Your job is to as...Show more

Last updated: 30+ days ago • Promoted

Senior Technical Services Specialist

KPS Global LLC • Fort Worth, TX, United States

Full-time

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for control...Show more

Last updated: 4 days ago • Promoted

Customer Support Specialist

VirtualVocations • Grand Prairie, Texas, United States

Full-time

A company is looking for a Customer Care Specialist II to provide expert technical support and enhance customer experiences. Key Responsibilities Provide technical assistance through various chann...Show more

Last updated: 30+ days ago • Promoted

AP Automation Support Specialist

Cornerstone TTS • Coppell, TX, United States

Permanent

AP Automation Support Specialist Type : Direct / Permanent Hire Location : Coppell, TX Work Setting : Hybrid (3 days onsite / 2 days remote) About the Position We're hiring an AP Automation Support Sp...Show more

Last updated: 4 days ago • Promoted

Technical Support Analyst

PBS Systems • Arlington, TX, United States

Full-time +1

Technical Support Analyst - Tier 1.Travel throughout Canada and USA, 1 week per month.PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!...Show more

Last updated: 11 days ago • Promoted

Technical Support Specialist

Sanmina-SCI • Carrollton, TX, United States

Full-time

Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market.Recogn...Show more

Last updated: 16 hours ago • Promoted • New!

Customer Support Specialist II

VirtualVocations • Grand Prairie, Texas, United States

Full-time

A company is looking for a Customer Care Specialist II who will serve as a key resource for resolving complex technical issues. Key Responsibilities Provide technical assistance through various ch...Show more

Last updated: 20 hours ago • Promoted • New!