Team Leader

Team Leader

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care. The Team Leader will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, cost controls, and achieve established goals.

Responsibilities

Customer Service & Sales

• Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service).
• Coach and support team members in delivering consistent, friendly, and knowledgeable service to every customer.
• Develop knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educate all retail team members.

Operations & Compliance

Food & Beverage Execution

Store Appearance & Maintenance

Additional Responsibilities

Supervisory Responsibilities

Qualifications

Required

Preferred

Success Factors

Team Leadership : Demonstrates the ability to lead by example, motivate team members, and maintain a positive and productive work environment.

Operational Excellence : Consistently ensures adherence to company standards in food safety, cleanliness, customer service, and compliance with all policies and procedures.

Accountability : Takes ownership of individual responsibilities while holding team members accountable for performance, compliance, and adherence to company standards; provides constructive feedback and follows through on commitments.

Work Requirements

Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift. Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching. Must be available to primarily work second / third shift, weekends, and holidays based on business needs. Must be flexible with the work schedule to assist with the changing needs of the business. Must be or become Food Safety Certified within required timeframes and maintain certification thereafter. Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE. Must wear slip-resistant shoes while on duty. Must maintain reliable transportation and consistent, on-time attendance. Pay Range USD $15.50 - USD $21.00 / Hr.