Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote setting.

Key Responsibilities

Guide emotional conversations regarding end-of-life and quality-of-life care for pets

Engage in positive customer interactions and answer a high volume of calls

Document pet medical information accurately and schedule appointments

Required Qualifications

Experience in high call volume, customer service, or call center environments

Ability to quickly learn custom software and programs

Previous experience in a remote work environment

Must attend a mandatory 4-week intensive training program

Dependability and punctuality in meeting performance requirements