Client Service Oversight Manager, Global Institutional Client Group

About Northern Trust :

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Position Summary :

The Client Service Oversight Manager will lead the effort as part of a new team to ensure consistent review oversight and approval of client related onboarding and servicing activities while providing ongoing training to the broader client facing team. This individual will display a balanced cross-functional perspective liaising with clients client facing partners and the broader servicing teams to ensure a reduction of risk to the clients and business while positively impacting the value-added client experience.

The successful candidate will be a collaborative partner with the ability to manage multiple projects with high visibility. This individual will have exceptional communication and problem-solving skills. The role requires both a high degree of asset and investment management acumen as well as a sense of urgency and partnership to do what is best for the client while protecting the business.

Key Duties and Responsibilities :

• Partner with relationship management teams to lead or advise as appropriate on client onboardings ongoing servicing and complex clients.
• As part of a team build out a robust client oversight and governance function.
• Partner with broader organization to enhance our servicing model and ensure alignment of responsibilities / responsible parties.
• Review and approve low and medium risk AML clients.
• Review and approve client onboardings.
• Document and escalate client experience / servicing issues to appropriate parties for resolution.
• Evolve operating model as appropriate as client needs evolve.

Knowledge and Skills :

Experience and Education :

Salary Range : $137400 - 240400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us :

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 137400 - 240400