EMR Helpdesk Specialist

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!!  Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses.

A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list.  Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement / tissue recovery organizations : New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services.   We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients.  To be successful in this endeavor is our ultimate mission.  By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include :

EMR Access Coordination & MaintenanceAssist OPO employees in obtaining and maintaining secure access to hospital EMR systems.Track and manage access requests, renewals, and expirations across multiple hospital systems.Maintain up-to-date records of employee access credentials, permissions, and compliance requirements.Ensure adherence to hospital-specific access policies and procedures.Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access.Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies.Relationship Management & CommunicationEstablish and maintain strong working relationships with hospital IT and administrative personnel.Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access.Document and maintain records of key hospital IT and administrative contacts, policies, and procedures.Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates.Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps.Training, Process Improvement & DocumentationIdentify opportunities to streamline access management processes and implement improvements.Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems.Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows.Establish best practices for tracking and managing EMR access efficiently.Troubleshooting & Technical SupportResolve access issues related to EMR systems, VPNs, and virtual machines.Provide guidance and support to employees experiencing login difficulties or system errors.Work with hospital IT departments to escalate and resolve complex access problems.Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriatePerforms other related duties as assigned.

The ideal candidate will have :

Associate’s or bachelor’s degree in health information management, information technology, or a related field preferred.Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable.Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus.Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable.Strong organizational and attention-to-detail skills to track and manage multiple access requests.Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.Ability to develop and maintain relationships with hospital IT and administrative personnel.Problem-solving skills to troubleshoot EMR access issues effectively.Ability to work independently and manage multiple priorities in a fast-paced environment.Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

We offer a competitive compensation package including :

Up to 184 hours of PTO your first yearUp to 72 hours of Sick Time your first yearTwo Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage403(b) plan with matching contributionCompany provided term life, AD&D, and long-term disability insuranceWellness Program Supplemental insurance benefits such as accident coverage and short-term disabilityDiscounts on home / auto / renter / pet insuranceCell phone discounts through Verizon

• New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e-mail upon successful submission of your application.  The next step of the selection process will be to complete a video screening.  Instructions to complete the video screening will be contained in the confirmation e-mail.  Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE / AA employer – M / F / Vet / Disability.

Compensation details : 20-24 Hourly Wage

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