Night Audit | PT

A Look Into Working in the Front Office

This role is responsible for ensuring seamless overnight or end-of-day hotel operations, including reporting, guest services, and cross-departmental coordination. The ideal candidate is self-motivated, detail-oriented especially with numbers, and committed to delivering exceptional guest experiences while upholding Radisson and GHG standards.

Pay rate is based on experience, with performance-based raises and monthly bonus incentives.

What You'll Be Doing

• Reconcile and close hotel business day operations
• Balance and verify paperwork from front office, retail outlets, and restaurants
• Prepare accurate reports for the next business day
• Respond to guest inquiries and concerns in person, via phone, and email
• Address billing discrepancies and disputes confidently and professional
• Offer personalized recommendations and information about hotel services, local attractions, and events
• Upsell hotel products and services to enhance guest experience
• Create positive, memorable guest interactions and resolve complaints with empathy and within policy
• Work independently during minimal-staff shifts with sound judgment and discretion
• Adapt quickly between tasks and responsibilities across departments
• Communicate effectively with Finance, Leadership, and other departments regarding notes, discrepancies, and operational issues
• Understand and support team and organizational goals
• Execute daily shift processes in line with established SOPs
• Stay current with evolving procedures and operational updates
• Maintain knowledge of front office systems and operational platforms
• Represent and uphold Radisson and GHG brand standards at all times
• Perform other responsibilities as assigned or deemed necessary by management

What You Need for this Position

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