Customer Service Specialist

CornerStone Staffing is hiring for C ustomer Service Representative in Louisville, KY

Work for one of the largest independent specialty pharmacies in the US!!

Don't miss out on this opportunity! APPLY TODAY

Customer Service Representative

Location : Louisville, KY | Hybrid

Compensation & Schedule

17.00 / hr

Monday Friday, 8am 8pm (schedule TBD)

Start date : ASAP

ROLE IMPACT

As a key contact point within the pharmacy s communications network, this role facilitates timely and accurate medication support for patients and providers. Representatives ensure compliance with procedural and regulatory standards while driving successful call resolution and positive service outcomes.

KEY RESPONSIBILITIES

Manage inbound and outbound calls from patients, caregivers, and providers

Provide accurate and courteous responses regarding prescription and pharmacy services

Process medication refills and coordinate shipment schedules

Troubleshoot and resolve service issues, documenting call outcomes

Uphold HIPAA and internal compliance guidelines across all tasks

MINIMUM QUALIFICATIONS

Call center experience, preferably in healthcare or pharmacy

Pharmacy Board Technician Registration required within 30 days of employment (contractor expense)

Typing speed of at least 35 WPM; strong verbal and problem-solving skills

Familiarity with Microsoft Office (Word, Excel, Outlook)

CORE TOOLS & SYSTEMS

Microsoft Office Suite

CRM and call handling platforms

Typing and data entry interfaces

PREFERRED SKILLS

Experience in pharmacy benefits or healthcare call centers

Understanding of prescription refill logistics

Working knowledge of HIPAA and pharmacy regulatory protocols

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