Restoration Company Call Center Sales Rep

Restoration Call Center Sales Rep

Servpro Team Hart is hiring a Restoration Call Center Sales Rep.

Location : Sugar Land, TX Employment Type : Full-Time

About the Role

We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Provide excellent customer service with empathy, especially during emergency-related calls.
• Gather detailed information about the customer's restoration needs (water, fire, mold, etc.).
• Qualify and convert leads into scheduled on-site assessments or service appointments.
• Enter customer information and job details into our CRM / job management system.
• Coordinate schedules with field technicians and ensure efficient job routing.
• Follow up on open leads and maintain a strong pipeline of potential jobs.
• Communicate with customers regarding appointment reminders, arrival times, and status updates.
• Assist with basic administrative duties as needed.

Qualifications

What We Offer

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Compensation : $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We look forward to hearing from you.