Senior Manager, Data & AI Advisory

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States; Remote, US

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

Our Senior Manager is an integral part of our Data & AI Advisory team at WillowTree. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices : Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.

The Opportunity

We are seeking a Senior Manager, Data & AI Advisory with a rare blend of strategic vision and hands-on implementation expertise across Master Data Management (MDM) data quality business rules engines , and AI-enabled governance tools

This senior-level role is ideal for someone who not only understands how to assess and architect governance strategies , but who has also led real-world implementations of enterprise MDM platforms, designed and deployed data quality rules, and configured business rule engines to support stewardship and compliance. You'll also bring a forward-thinking view on how AI is transforming data governance —from automated policy enforcement to intelligent data classification.

You'll serve as both advisor and implementer—guiding clients from assessment to rollout, and ensuring governance initiatives move beyond strategy decks into operational reality.

Responsibilities

• Governance Strategy and Execution

Lead end-to-end delivery of data governance initiatives, from current-state assessment through to design, configuration, and deployment of MDM and data quality solutions

Define and implement MDM architectures across domains (customer, product, location, etc.), including match / merge logic, survivorship rules, golden record management, and integration with source / consumer systems

Design and deploy rule sets for validation, standardization, hierarchy management, and workflow automation, leveraging built-in rule engines within platforms

Develop and implement data quality rules for profiling, cleansing, anomaly detection, and monitoring

Lead platform evaluations and tool selection processes for MDM, data quality, cataloging, and AI-enhanced governance

Integrate AI and ML models into governance workflows, such as entity resolution, metadata inference, data tagging, and intelligent stewardship workflows

Define phased implementation plans that include pilot domains, business alignment, change management, and success metrics for rollout

Engage senior business and technical leaders to align implementation efforts with enterprise data goals

Qualifications

Bonus Points

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

USA Pay Range

$150,000 - $175,000 USD

Voluntary Demographic Questions

TELUS Digital knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We're deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we're reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

TELUS Digital is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.

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