Call Center Representative

A company is looking for a Retention Call Center Representative to assist members and prospects with related issues efficiently. Key Responsibilities Respond to customer calls, troubleshoot inquiries, and provide effective solutions Maintain excellent quality service by following organizational standards Document interactions accurately and educate callers for future troubleshooting Required Qualifications High School Diploma required; Associate's Degree preferred 2-5 years of customer service experience required; healthcare experience preferred Proficiency in Microsoft Office applications Driver's License may be required by some plans Specific language skills may be required by some plans