Product Insights and Reporting, Consultant

Your Role

The Integrated Output Solutions (IOS) team is part of the broader Member Experience Transformation team and is responsible for managing the overall controls, requirements, features, prioritization, and sequencing for creating iterative value and / or enhancements to improve the way Blue Shield communicates with our customers. The Product Insights & Reporting, Consultant will report to the Sr. Manager, Product Management. In this role you will play a pivotal part in ensuring thousands of transactional output templates are adequately managed, fully compliant, the processes are streamlined, and budget commitments are achieved. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

Requires a bachelor's degree or equivalent experience

Requires at least 7 years of prior relevant experience

Expertise in ID Card content and composition management with demonstrated end to end process knowledge, including I&B I&R, Custom card request rules, CDM, and LOS / Compliance rules by LOB and group

Strong experience with transactional output governance and compliance to ensure consistent management of changes and adherence to regulatory requirements

Proven track record to work cross-functionally with operations and technology teams

Strong process optimization skills to enhance efficiency, accuracy and scalability

Highly skilled in incident analysis, corrective action and resolution

Excellent communication and stakeholder management skills

Experience with agile methodologies and enterprise reporting systems

Experience with Smart Communications, Salesforce and Pega platforms preferred