Operations Coordinator

Operations Coordinator

Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization.

Responsibilities :

• Track workflows across departments (finance, HR, customer service, logistics, IT).
• Ensure operational tasks are completed on schedule and according to SOPs.
• Escalate bottlenecks or inefficiencies to management.
• Maintain operational databases and dashboards.
• Generate weekly / monthly reports on KPIs such as productivity, resource utilization, and cost efficiency.
• Ensure all reporting is accurate, timely, and actionable.
• Maintain and update SOPs, process maps, and compliance documentation.
• Organize digital files in systems such as SharePoint, Google Drive, or Notion.
• Manage vendor communication, track service delivery, and ensure invoices are routed / approved.
• Monitor vendor SLAs and escalate issues.
• Coordinate between teams to align on projects, events, or recurring tasks.
• Support leadership with ad hoc operational projects and research.
• Ensure daily operations adhere to compliance and quality standards.
• Maintain accurate logs for audits or internal reviews.

What Makes You a Perfect Fit :

Required Experience & Skills (Minimum) :

Ideal Experience & Skills :

What Does a Typical Day Look Like?

An Operations Coordinator's day is defined by keeping business functions aligned, efficient, and on track. You will :

In essence : you act as the glue of the organization's operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance.

Key Metrics for Success (KPIs) :

Interview Process :