Operations Coordinator

Position Title : Operations Coordinator

Department : H2H

Reports to : Director of Partnership Success

Location : Remote

Salary Range : $24.47 / hr - $32.97 / hr

• New hires are typically brought into the organization between the minimum to midpoint of the salary range posted, depending on qualifications, internal equity, and the budgeted amount for the role.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support

when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview : The Operations Coordinator supports Here2Help (H2H) within Vibrant Emotional Health's ("Vibrant") Strategic Impact and Partnership Success pillar by ensuring strong internal coordination and effective execution of projects that underpin external partnerships. This role

provides cross-departmental project support, process management, and operational follow-through to help sustain the success of partnerships and the Here2Help Connect Contact Center.

Duties / Responsibilities :

Help streamline processes to improve the sustainability and scalability of the Here2Help Connect Contact Center.

Provide active planning support for NYC988 partnership requests, site visits, and internal coordination as needed

Support external affairs initiatives, including event prep, conference materials, and marketing collateral.

Other duties as needed

Coordinate projects to ensure timely delivery of partnership obligations.

Provide scheduling, agenda preparation, note-taking, and follow-up support for the Director of Partnership Success.

Track new requests, milestones, and deliverables using project management tools (e.g., Asana).

Support implementation of new lines of business

Draft and maintain process documentation, Standard Operating Procedures (SOPs), and partnership reports.

Support invoicing workflows and contract processes, including tracking and documentation.

Submit and monitor KissFlow entries in coordination with Legal, Finance, and H2H teams.

Ensure reporting accuracy and support compliance with data protocols.

Required Skills / Abilities :

Required Qualifications :

Physical Requirements :

Must be able to remain in a stationary position 50% of the time.

Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.