Senior Engagement Partner

Program Director (Level : Director)

A dedicated point of contact based at a client's location, responsible for managing the overall relationship, communication, and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on-site. This is a crucial role in overseeing the successful execution and completion of projects and service delivery.

Key roles and responsibilities of an Ensite engagement partner in an IT organization :

• Client Relationship Management :
• Building and maintaining strong relationships with key client stakeholders at all levels, including decision-makers and technical teams.
• Proactively communicating project updates, challenges, and successes to clients.
• Managing client expectations and addressing concerns promptly.
• Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies.
• Ensuring quality standards are met throughout project execution.
• Coordinating with remote IT teams to deliver project deliverables on time.
• Identifying, assessing, and mitigating risks associated with project delivery. Developing contingency plans to address potential issues.
• Managing project financials, ensuring profitability, and controlling costs.
• Leadership and Team Management :
• Managing and motivating the onsite IT team, providing mentorship and performance feedback.
• Facilitating collaboration between onsite and remote teams.
• Managing and directing teams of Project Managers and potentially other delivery-focused roles, including remote or offshore teams.
• Overseeing resource allocation and staffing to ensure projects are adequately supported.

Key skills required :