Case Manager

Job Details

Entry

Dorchester - Boston MA

$24.00 - $24.00 Hourly

Day

Entry Level

Description

The Case Manager ensures adequate assessment and development of all program participants. The primary responsibilities of the Case Manager include developing individual service plans maintaining accurate case records conducting satisfaction surveys and providing follow-up services. They also assist with referrals tracking individual goals and exploring employment opportunities. Additionally they ensure compliance with audit requirements and provide job coaching as needed.

Necessary skills for the Case Manager role include crisis intervention and de-escalation techniques effective communication and excellent customer service. Data analytics and reporting skills are essential when working autonomously and as part of a team. Bilingual skills are recommended and maintaining good attendance is required.

Qualifications

• Participating and helping develop individual service plans in accordance with individual wishes.
• Communicating regularly with representatives of funding agencies and participating in ISP / team meetings.
• Conducting individual and family satisfaction surveys. Using data to improve the services for the individual.
• Maintain accurate and up-to-date case records Salesforce Data HCSIS information and individuals attendance.
• Upkeeping of OQE AO and CARF audit requirements.
• Providing assistance with internal and external referrals and the hiring process of new staff.
• Providing follow-up services for individuals.
• Tracking monthly hours / goals for individuals served.
• Creating and Tracking IEEs and Disability Determinations for the Ability One program.
• Exploration of volunteer and employment opportunities for individuals
• Provide job coaching / coverage for direct care staff in the community as needed.

Other duties as assigned.

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Unclear

Experience : years

Vacancy : 1

Hourly Salary Salary : 24 - 24