Overdraft Privilege Administrator

Primary Responsibilities :

• Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
• Contact members as assigned by telephone, letter, email, text or in person to determine the reason for their being delinquent and assist them in developing a plan to bring their account to a current status.
• Initiate the appropriate action and paperwork based on the situation, including keeping accurate records of calls and resolutions, while maintaining excellent member service through account contact and member resolution.
• Provide backup support to the Credit Department and Teller Line.
• Uphold a strong sales culture within the credit union.

Primary Qualifications : Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services, especially the overdraft Privilege Program; Multi-tasking, comfortable with ourbound and inbound calls, and familiar with excel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Required Knowledge, Skills, and Abilities :

Education and Experience :

This position requires a high school education and two (2) years experience in the teller and / or member service area of a financial institution. This position may also require you to become a notary.

Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

Compensation details : 18-21 Hourly Wage

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