Dining Room Supervisor

BACKGROUND :

At 2Life Communities, our mission is to create opportunities for all older adults to live full lives of connection and purpose in dynamic, supportive environments.

As we evolve to meet the diverse needs of our residents, we invite you to be a part of an exciting new venture.

Within the year will open Opus Newton—a groundbreaking model of community for older adults who fall in between qualifying for subsidized housing and being able to afford the very high-end market offerings.  Set on the JCC Campus in Newton and physically connected to 2Life Community’s Coleman House, Opus Newton will be an inclusive, welcoming community.  A defining, unique element is the focus on volunteering as a community-building tool.  All Opus residents agree  to volunteer at least 10 hours / month.  In addition, there are beautifully-landscaped terraces with a cafe, cultural arts and learning spaces, fitness areas, patios, and gardens. Walking trails will link our campus to the JCC, Newton Community Farm, and Nahanton Park.

We are looking for staff who embody the spirit of the Opus community - a culture of inclusivity, warmth, and respect. This is a unique opportunity to help shape Opus Newton into a welcoming and engaging home for all its residents.

GENERAL SUMMARY :

As a Dining Room Supervisor, you are responsible for leading employees to serve the best food and provide an outstanding dining experience. If you appreciate leading by example, teamwork, and motivating others, this could be the job for you. In addition to working with various residents, guests, and team members, you can utilize your strengths in organization, attention to detail, and conflict management. You have the opportunity to actively contribute to creating a memorable dining experience for customers by teaching employees to suggest menu items, vigilantly serve their guests and maintain a dining area that is clean, orderly, and comfortable. This role is perfect for someone who enjoys working with people and managing a host of responsibilities with ease and enthusiasm.

ESSENTIAL JOB FUNCTIONS :

• Supervise Servers to include hiring, scheduling, yearly reviews, and disciplinary actions.
• Assure that Dining Room is staffed and functioning correctly daily.
• Perform daily POS input, documentation, and established reporting procedures.
• Prepare and complete monthly resident invoicing and send to residents.
• Work closely with Resident Service Director (RSD) on resident activities and establishing dining / activity protocols.
• Must possess a thorough understanding of the daily menu through active participation in the pre-meal meeting.
• Ensure all residents are greeted, seated, and served promptly.
• Professionally serve meals with enthusiasm.
• Assure that all side work is complete to established satisfaction before and after dinner service.
• Assure that Dining Room, Bistro, and Community Meeting Room (CMR) are cleaned thoroughly after dinner service (carpets, tables).
• Monitor daily interaction behavior of residents and report any concerns or observations.
• Maintain a high standard of sanitation and organization within the wait station and storage closet.
• File dining invoices.
• Responsible for taking daily pre-orders and supervising processing to ensure prompt and accurate delivery to residents.
• Effectively communicate information to residents and other customers regarding flavor, availability, presentation, and preparation of meals.
• Concern his / herself with the safety of all diners to minimize the potential for fire and accidents.
• Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Ensure Servers receive ongoing training, including direction and feedback during service.
• Ensure that Servers follow the rules and guidelines established by Opus Newton (name tags, cell phone usage, schedule adherence).

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES :

SUPERVISORY RESPONSIBILITY :

WORKING CONDITIONS / PHYSICAL DEMANDS :

BENEFITS AND MORE :

We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to :

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

About 2Life Communities :

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.