Engineering Manager, Product

Who is Recruiting from Scratch :

Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.

https : / / www.recruitingfromscratch.com /

Title of Role : Engineering Manager, AI Product Engineering

Location : San Francisco, CA

Company Stage of Funding : Growth-Stage (Venture-Backed)

Office Type : Onsite, 5 Days a Week

Salary : $300,000 - $415,000 + Equity

Company Description

We are partnering with a rapidly scaling startup in the AI infrastructure space focused on transforming enterprise customer support. This company is building advanced conversational AI agents that are revolutionizing how businesses deliver support—combining deep context awareness, emotional intelligence, and problem-solving precision.

Their mission is to create magical user experiences through AI agents that operate alongside human support teams. With top-tier technical leadership and a strong product-market fit, the company is entering its next phase of growth and is building out its engineering leadership to scale cutting-edge products for millions of users.

What You Will Do

As an Engineering Manager on the Product Engineering team, you will lead initiatives to design, develop, and scale the next generation of tools for training AI agents. You will be responsible for building systems that harness unstructured conversational data and convert it into actionable product insights. You’ll work closely with cross-functional teams to define clear, ambitious roadmaps and ensure the technical execution is reliable, scalable, and impactful.

This role is ideal for someone who thrives in early-stage environments, enjoys blending hands-on engineering with leadership, and is excited about defining the future of AI-powered customer experience.

Key Responsibilities :

Lead a team of engineers to build a platform for training AI agents used by Customer Experience teams

Design scalable systems that analyze and extract insights from massive volumes of conversation data

Develop real-time automation that monitors agent interactions and detects failures or anomalies

Break down ambiguous product goals into tactical execution plans and development milestones

Mentor engineers and contribute as a technical leader, supporting hiring and career development

Ideal Background

6–10 years of professional software engineering experience

3+ years of engineering management experience

Experience shipping high-impact features in fast-paced product teams

Strong technical depth and comfort diving deep into full-stack issues, infrastructure, or monitoring

Hands-on expertise in TypeScript and Python , especially in asynchronous environments

Demonstrated ability to attract, hire, and mentor high-performing engineering talent

Motivated by the fast pace, ownership, and opportunity for impact at early-stage startups

Preferred

Background as a founder or early engineering hire at a high-growth startup

Experience building or integrating with AI / ML systems

Familiarity with multi-modal models or conversational AI

Undergraduate degree in Computer Science from a top-tier university

Compensation and Benefits

Base Salary : $300,000 - $415,000

Equity : Competitive, early-stage stock options

Benefits :

Comprehensive medical, dental, and vision coverage

Visa sponsorship available

Daily in-office meals and snacks

Learning and professional development support

Premium technical tools and hardware

Opportunity to work on a world-class product alongside some of the most ambitious builders in the industry

This is a rare opportunity to join a generational company at the inflection point—where your leadership and technical contributions will directly shape the future of AI-driven enterprise software. If you're excited about scaling powerful AI systems and building with velocity in a highly collaborative team, we encourage you to apply.

Salary Range : $300,000-$415,000 base.

https : / / www.recruitingfromscratch.com /

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