Field Engineer 3Unisys Corporation • Davenport, Iowa, United States

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Field Engineer 3

Unisys Corporation • Davenport, Iowa, United States

30+ days ago

Job type

Full-time

Job description

Key Responsibilities

Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications

High school degree required

6 months to 1-year hands on technical experience

Electronics training equivalent to at least 2 years of technical institutes, polytechnic and / or military technical school with applicable field service and / or other related technical experience.

Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and / or military technical school with applicable field service and / or other related technical experience.

A+ certification a plus

Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

Specific Manufacturers certifications as required. I.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA, and NETWORKPLUS

Troubleshooting software and hardware problems

Knowledgeable in servers, Microsoft / Linux / Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.

Ability to test and certify PC, networks, servers and client / Unisys approved software applications and associated peripherals

Knowledge of client specific internal procedures and service delivery requirements

Excellent analytical and client communication skills

Client and / or governmental clearance may be required

Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling / break fix

Police or criminal background verification may be required

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Field Engineer • Davenport, Iowa, United States

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