Solutions Architect, SaaS Operations (Remote)

Solutions Architect, SaaS Operations (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24 / 7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

As a Solutions Architect on the SaaS Operations team you will work directly with ezCater enterprise prospects and customers to customize and design technical solutions that meet their specific food for work needs. You will work directly with the Enterprise Sales team to support early stage sales calls to help translate our technical capabilities to the needs of enterprise prospects. You will work directly with the Product and Technology teams to understand our current product capabilities and to inform product roadmaps based on customer needs. You will support the ezCater Sales and Solutions teams with early conversations with prospective technology partners to understand technology and integration possibilities. Additionally, you will work alongside the Product teams to understand the strengths and potential areas of improvement in the platform.

What You'll Do :

• Partner with our Sales Team to customize ezCater technical solutions to support the specific needs of Enterprise customers and prospects.
• Identify prospect pain points and design solutions with the ezCater platforms to solve for their needs.
• Understand the capabilities of the current technology platform and integration capabilities and translate those into customer solutions.
• Work with the Product Teams to identify opportunities to improve our platform and help define product roadmaps.
• Partner with Marketing to ensure that we have materials to communicate our technical capabilities.
• Work with and support the Product and Sales Teams to identify and develop commercial relationships with new technology and integration partners.
• Be knowledgeable and Identify industry trending technology partners and build partnerships where appropriate.
• Travel to partner on-site meetings and trade shows as needed.

What You Have :

The national cash compensation range for this role is $138,000 - $186,000 per year.

Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us :

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work / life harmony.

Oh, and you’ll get all this : Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health / dental / FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

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Do you have the unrestricted right to work for any employer in the United States?

Will you, now or in the future, require sponsorship for work authorization, a work visa, or permanent residence from our company, including sponsorship for a change of status (such as F-1 to H-1B) or change of employer? ezCater does not sponsor applicants for work visas or legal permanent residence.

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We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The information submitted on this form is strictly voluntary. Declining to fill this survey out will not affect your job application in any way. In fact, we have no idea who does and does not fill this out. Any information you submit through this form will be used only in an aggregated and anonymous format and is not associated with your application. We thank you for your time and interest in ezCater, and we appreciate and respect your decision to share or not share this information with us!

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