Member Services Representative (WEEKENDS)

Responsive Recruiter

Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Reports To : Club Manager and Assistant Club Manager

Essential Duties and Responsibilities :

Customer Service / Front Desk Activities

• Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Adhere to policies and procedures outlined in the employee handbook.
• Exceed the minimum required daily statistics.
• Assess and assist in emergency medical situations as per training.
• Uphold rules and policies in the facility.
• Provide backup support for any employee who is absent.
• Uphold integrity and security of sensitive company documents.
• Lead by example and maintain consistent accountability.
• Communicate between staff members any changes or information that is pertinent to their positions.

Member Accounts

Club Cleanliness and Maintenance

Miscellaneous

Qualifications / Skills

Physical Demands