Intake Coordinator

Intake Coordinator

Compensation : Hourly, processed bi-weekly.

Shift Type : PRN, Remote, Weekends.

Benefits :

Professional Growth Opportunities

Supportive & Positive Culture

Summary :

The Intake Coordinator leads the LiveWell network agency’s intake process to ensure patients are admitted for care efficiently.  They provide a centralized intake and referral partner service function to gather pertinent information to optimize referral partner satisfaction, patient satisfaction, and quality care. The Intake Coordinator plays a key role in the agency’s success, often sitting at the nexus of patients, clinicians, referral sources, and leadership.

Responsibilities :

Supports external business development team members throughout the intake process by preparing the patient’s medical record with a high level of accuracy and ensuring a timely admission in accordance with physician orders.

Monitors EMR systems / Careport for new referrals and electronic faxes for all other pertinent information regarding patient information for an initial visit.

Acts as the main point of contact for accounts not actively targeted to regulate incoming referrals and coordinate the start of care across the referral partner, business development team, and clinical team as needed.

Perform eligibility / insurance verification.

Qualifications :

Active Licensed Practical Nurse Licensure.

Ability to set objectives and handle multiple tasks, clients, and projects simultaneously in a fast-paced environment; ability to appropriately balance priorities, deadlines, and deliverables.

Ability to be flexible when needed, take initiative, and demonstrate accountability.

Ability to handle confidential protected health information and material.

High-quality customer service and phone skills are essential.

Basic Microsoft Office proficiency is required.

High level of organizational skills and strong attention to detail.

EEO Statement : LiveWell provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LiveWell complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. LiveWell expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LiveWell team members to perform their job duties may result in discipline, up to and including discharge.