Help Desk Support

Title : Help Desk Support

Location : Des Moines, IA(Local to IA only)

Summary :

The Iowa Workforce Development Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities :

• Provide desktop / laptop / thin client support both desk-side and remotely.
• Install, patch, and troubleshoot Windows 7 / 10.
• Troubleshoot issues with Microsoft 2019 and Office 365 products.
• Configure and troubleshoot Windows networking (TCP / IP).
• Escalate issues to next-level support or management as appropriate.
• Troubleshoot issues with Microsoft Edge and Google Chrome.
• Provide support using remote tools.
• Install and troubleshoot a variety of in-house developed and third-party software.
• Troubleshoot desktop and network printer issues.
• Support Google Workspace products.
• Support Apple devices (iPad, iPhone).
• Understand and support Microsoft Active Directory (client-side).
• Implement hard drive encryption, preferably using Bitlocker and McAfee.
• Modify system registry as needed.

Qualifications :

Required Experience :

Desired Experience :

Certifications :