Talent.com
Assistant Director for Guest Services & Leadership Development, Housing & Residence Life
Assistant Director for Guest Services & Leadership Development, Housing & Residence LifeUniversity of Tennessee • Chattanooga, Tennessee, USA
Assistant Director for Guest Services & Leadership Development, Housing & Residence Life

Assistant Director for Guest Services & Leadership Development, Housing & Residence Life

University of Tennessee • Chattanooga, Tennessee, USA
19 days ago
Job type
  • Full-time
Job description

Description

The Assistant Director for Guest Services and Leadership Development provides leadership direction and coordination of overnight accommodation for guests camps and conference housing primarily during the summer. Additionally the Director oversees student engagement and leadership development for residential students.

This position is a key coordinator for the formulation of student learning outcomes; retention progression and graduation of students; providing educational opportunities to students and assessing that learning in a systematic way consistent with SACSCOC requirements.

Responsibilities

Staff Hiring and Supervision

  • Coordinates or assists with the recruitment processes for 7 Resident Directors 104 Resident Assistants other student staff and graduate assistants
  • Supervises hires trains and evaluates 1-4 full-time Resident Directors
  • Oversees the supervision of up to 2-6 Administrative Assistants up to 3 Graduate Assistants or 1-2 summer graduate interns approximately 40-60 resident assistants 15-30 desk assistants and 14- 20 conference assistants
  • Trains and supervises 1-5 full-time Conference Managers (Resident Directors) during the summer
  • Coordinates and manages staff payroll
  • Conducts individual meetings staff meetings and regular staff evaluations
  • Coaches employees utilizing positive and constructive feedback motivating staff in the role as well as holding staff accountable
  • Maintains accurate and up-to-date personnel records for all staff levels including but not limited to position descriptions agreements / contracts and disciplinary records
  • Researches designs creates and implements ongoing training and staff development for student and professional staff that align with professional standards and best practices

Leadership Development

  • Supports and advises the Residence Hall Association (RHA) RA Council and other residential student leadership groups to enhance advocacy civic engagement and leadership skills
  • Collaborates with Campus Partners to align leadership programming student development initiatives and community-building strategies within the residence halls
  • Coordinates transitioning readiness programs from exploring career paths to addressing potential barriers to success and decision-making
  • Implements a residential curricular approach that scaffolds student learning engagement and leadership development across residents time in housing
  • Oversees the recruitment and selection of Graduate Assistants (GAs) Resident Assistants (RAs) and Conference Assistants (CAs) to build an engaged and well-prepared student staff team as the selection process should align leadership competencies across student roles within the department
  • Coordinates break duty coverage for RAs and RDS
  • Administration

  • Attends various meetings oversees departmental committees and serves on university committees as needed
  • Manages short and long-term projects and sees them through implementation
  • Collaborates with other departments and offices on and off campus
  • Reviews and revises publications including Residence Life training materials the housing web page and others
  • Assists in the development and implementation of policies and procedures
  • Responsible for procurement processes for area and committee budgets of $12000 to $55000 following department and state purchasing guidelines
  • Performs other duties assigned including autonomous decision making and authority in regards to Residence Life matters in the Associate Directors absence
  • Assists with website updating and editing
  • Coordinates conference rooms classroom meeting spaces and room reservations within 10 residence halls
  • Utilizes electronic systems and databases (including but not limited to StarRez IRIS Concur Maxient Res Apps and Microsoft Office Suite) as expected in completion of work tasks in a timely thorough and accurate manner
  • Camps Conferences and Guest Services

  • Provides leadership direction and coordination of the Conference Housing services which includes logistics contracts and agreements scheduling check-in / check-out and billing
  • Serves as primary contact for all group sponsors desiring on-campus housing arrangements
  • Provides oversight of facility reservations facility preparation facility turnover the check-in / check-out process keys and card access billing and account reconciliation and payment verification
  • Creates and maintains financial statements and responsible for collecting $500000 in revenue
  • Designs reports for various stakeholders
  • Analyzes evaluates corrects adjusts and amends the conference management software system each year
  • Maintains organizes tracks inventory and orders supplies
  • Crisis Management and Conduct

  • Available for crisis situations and offers immediate support and resources to students and staff
  • Serves in an on-call rotation (nights weekends and holidays)
  • Updates appropriate supervisors in a timely manner regarding situations that arise
  • Advises individual residents students and student staff of resources
  • Meets with individuals regularly for conflict mediation / resolution discusses concerns or disciplinary action
  • Makes sound judgments about various issues and refers to the appropriate resources if necessary (e.g. Counseling Dean of Students Office of the Registrar and Bursar)
  • Available during scheduled and unscheduled university closures as essential personnel
  • Ability to critically think through emergency procedures to assess functionality and feasibility for staff response and is prepared to implement all emergency procedures
  • Monitors staff conduct and case load and ensures they follow proper policies and procedures; tracks Clery violations; and serves as a conduct hearing officer
  • This position is designated as a Title IX Responsible Employee and as a Clery Act Campus Security Authority and must understand the associated responsibilities and compliance requirements
  • The ideal candidate will possess the following :

  • Knowledge of the tenets of a residential curriculum
  • Knowledge of student development theory and techniques
  • Knowledge of how learning occurs (Blooms taxonomy etc)
  • Knowledge of StarRez or similiar housing software
  • Knowledge of camps and conferences operations
  • Knowledge of or the ability to learn department and university policies and procedures
  • Knowledge of effective communication strategies and marketing practices and procedures
  • Must have excellent ability to handle high-volume administrative tasks in a timely manner
  • Ability to work within a collaborative environment
  • Ability to communicate effectively in both oral and written form
  • Ability to exercise sound judgment and think critically in making decisions
  • Ability to diffuse and respond effectively to crisis situations as well as react quickly and calmly in emergency situations
  • Ability to train and supervise others
  • Ability to observe and detect unusual occurrences and policy violations
  • Ability to manage sensitive information
  • Ability to network and create new contacts and connections for the camps and conferences program
  • Advanced skills in computer / software design and setup are required
  • Experience collaborating within and between departments
  • Experience working with college faculty and staff
  • Experience working in event planning / management
  • Review of applications will begin October 8 2025 and continue until the position is filled. Applications received by this date will receive priority consideration.

    Qualifications

    Minimum : Requires a bachelors degree in higher education college student personnel counseling education or other relevant field; (4) years of full-time experience in Housing & Residence Life Student Affairs business communication or event planning; and supervisory experience; or an equivalent combination of education training and experience.

    Preferred : A masters degree and experience working with faculty and staff event planning and management and working knowledge of summer conferences and assignments is preferred.

    Required Experience :

    Director

    Key Skills

    Copy Editing,Elevator,Law,Dns,Credit Operations

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 12000 - 55000

    Create a job alert for this search

    Guest Service • Chattanooga, Tennessee, USA

    Related jobs
    Life Insurance Specialist - Chattanooga, TN

    Life Insurance Specialist - Chattanooga, TN

    The Auto Club Group • Chattanooga, TN, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Payment Terms : $1000 paid after 30 days of employment, $1500 paid after 90 days of employme...Show more
    Last updated: 30+ days ago • Promoted
    Private Duty RN for Home Care

    Private Duty RN for Home Care

    Elk Valley Health Services, LLC • Middle Valley, Tennessee, US
    Full-time
    Join our team and grow together as a Private Duty RNs! We are hiring Private Duty RNs in the Chattanooga, TN area for days, nights, or weekends. Case Specific, Enhanced Pay Rates are available with ...Show more
    Last updated: 16 days ago • Promoted
    CDL A Driver Drive with Confidence and Build Your Future!

    CDL A Driver Drive with Confidence and Build Your Future!

    B.A.H Express • LaFayette, GA
    Full-time
    Your Path to a Rewarding Trucking Career!.With our headquarters in Conley, GA, and state-of-the-art maintenance facilities, we operate a fleet of 350 trucks and 750 53' Dry Van Trailers.Our hub loc...Show more
    Last updated: 30+ days ago • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Rock Spring, Georgia, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Rock Spring, Georgia, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Physical Therapist

    Physical Therapist

    ATI Physical Therapy • Soddy-Daisy, TN, United States
    Full-time
    Are you a Physical Therapist looking to thrive in a supportive, balanced environment? Join ATI, a leader in Physical Therapy, where you'll be part of a team redefining MSK care.With a mission to de...Show more
    Last updated: 30+ days ago • Promoted
    Travel Nurse RN - ER

    Travel Nurse RN - ER

    Titan Medical Group • La Fayette, Georgia, United States
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment you...Show more
    Last updated: 6 hours ago • Promoted • New!
    Occupational Therapist (PRN)

    Occupational Therapist (PRN)

    Sequoia Care • Soddy-Daisy, TN, United States
    Full-time
    Occupational Therapist (OT) - Sequoia Care.Sequoia Care is at the forefront of innovative patient care in long-term care and rehabilitation settings as well as home health and outpatient / assisted l...Show more
    Last updated: 30+ days ago • Promoted
    Physical Therapist - Clinic Director

    Physical Therapist - Clinic Director

    Upstream Rehabilitation, Inc. • Fort Oglethorpe, GA, United States
    Full-time
    Lead a team of amazing Physical Therapists as Clinic Director at BenchMark Physical Therapy in Fort Oglethorpe, GA!.I am passionate about serving our patients through high quality care and exceedin...Show more
    Last updated: 4 days ago • Promoted
    Assistant Director of Nursing RN ADNS

    Assistant Director of Nursing RN ADNS

    Diversicare • Chattanooga, Tennessee, USA
    Full-time
    Our Assistant Director of Nursing opportunity is available at Copper Basin - Ducktown TN.Advance Your Nursing Leadership Career as an Assistant Director of Nursing (RN) at Diversicare!.Are you an e...Show more
    Last updated: 13 days ago • Promoted
    CAREGIVER / HOME HEALTH AIDE - WALKER COUNTY

    CAREGIVER / HOME HEALTH AIDE - WALKER COUNTY

    All Ways Caring HomeCare • La Fayette, GA, United States
    Full-time
    CAREGIVER / HOME HEALTH AIDE - WALKER COUNTY.US-GA-ROSSVILLE | US-GA-LA FAYETTE | US-GA-CHICKAMAUGA | US-GA-FLINTSTONE.As a caregiver, you will play a crucial role in helping us provide compassionate...Show more
    Last updated: 30+ days ago • Promoted
    Director, Drug Development Unit

    Director, Drug Development Unit

    OneOncology • Chattanooga, TN, US
    Full-time
    Director, Drug Development Unit.Director, Drug Development Unit.Unique opportunity to blend clinical and research responsibilities. Board-Certified / Board-Eligible, strong background in providing dir...Show more
    Last updated: 2 days ago • Promoted
    CSM Correctional Ofc 1 - Hays State Prison

    CSM Correctional Ofc 1 - Hays State Prison

    State of Georgia • Trion, GA, United States
    Full-time
    Under supervision, maintains custody and security of prisoners and other incarcerated offenders and maintains order in correctional institutions and other places of detention.Enforces all instituti...Show more
    Last updated: 4 days ago • Promoted
    RN - Progressive Care Unit in Dunlap, IN - $3,006 / week

    RN - Progressive Care Unit in Dunlap, IN - $3,006 / week

    Vetted Health • Dunlap, TN, United States
    Full-time
    Vetted is seeking a RN - Progressive Care Unit for a travel job in Elkhart, Indiana.The assignment starts on Dec 22 and is 13 weeks long with 12 hour shifts 4 days a week.You must live 60 miles awa...Show more
    Last updated: 21 hours ago • Promoted • New!
    Assistant Director for Training and Development, Housing and Residence Life

    Assistant Director for Training and Development, Housing and Residence Life

    University of Tennessee • Chattanooga, Tennessee, USA
    Full-time
    The Assistant Director for Training and Development leads the educational and administrative efforts for one area of campus within Housing and Residence Life. This position is a key coordinator for ...Show more
    Last updated: 19 days ago • Promoted
    Senior Living Occupational Therapist

    Senior Living Occupational Therapist

    LHC Group • Chattanooga, TN, United States
    Full-time
    At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy themeaningful connections that come from it : for the whole patient, their families,each other, and the communities we se...Show more
    Last updated: 5 days ago • Promoted
    Physical Therapist Clinic Director

    Physical Therapist Clinic Director

    Upstream Rehabilitation, Inc. • Dunlap, TN, United States
    Full-time
    Lead a team of amazing Physical Therapists as the Clinic Director at Results Physiotherapy, in partnership with Ascension Saint Thomas, in Dunlap, TN. I am passionate about serving our patients thro...Show more
    Last updated: 4 days ago • Promoted
    Physical Therapist - Visit Based Earning

    Physical Therapist - Visit Based Earning

    BenchMark Physical Therapy • Rock Spring, GA, United States
    Full-time +1
    Physical Therapists - Join the Benchmark Physical Therapy team in Rock Spring, GA!.Are you an innovative, motivated Physical Therapist looking for a new way to maximize your earning potential while...Show more
    Last updated: 5 days ago • Promoted