Talent.com
Emerging Store Manager

Emerging Store Manager

WalgreensMonticello, MN, US
23 days ago
Job type
  • Full-time
Job description

Emerging Store Manager

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability. Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
  • Accountable for improving on overall customer service metrics.

Operations

  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening / closing / changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
  • Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
  • Supervises front end and pharmacy inventory, completing resets / revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains / coaches team members to follow inventory standard operating procedures.
  • Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
  • Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Ensures team members have a working knowledge of all computer and technology systems and software.
  • Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
  • Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Completes special assignments and other tasks as assigned.

    • Full Store Operation Business Performance Management

  • Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
  • Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

    • People & Performance Management

  • Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.
  • Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.
  • Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

    • Training & Personal Development

  • Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
  • Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.
  • Obtains and maintains valid pharmacy technician license as required by state.

    • Communications

  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.
  • Assists Store Manager in planning and communicating the company and store strategy.

    • External Basic Qualifications

  • Bachelor's degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma / GED and two years of experience in a supervisory position (does not require experience with direct reports).
  • Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
  • Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.
  • Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.
  • Ability to transfer to other Walgreens retail assets located within the same hiring Area.

    • Preferred Qualifications

  • Bachelor's Degree.
  • Internal candidates : Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.
  • External candidates : Business majors. Prior retail or food industry experience.

    • We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability / veterans.

    This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.

    This role will remain open until filled.

    Employment Type : Full-time

    Job Function : Retail

    Campus Req? : No

    Store : 13938-MONTICELLO MN

    District : 397-SAUK RAPIDS MN

    Common Location : 135 E BROADWAY ST, MONTICELLO, MN, 55362-09324-13938-S

    Full District Office Address : 1023 1ST AVE NE, LITTLE FALLS, MN, 56345

    Create a job alert for this search

    Emerging Store Manager • Monticello, MN, US

    Related jobs
    • Promoted
    Merchandising and Pricing Manager

    Merchandising and Pricing Manager

    Allied National ServicesChamplin, MN, United States
    Full-time
    We are a busy and growing convenience store and gas station operation focused on delivering excellent service and maintaining efficient, well-organized stores. We're currently seeking a detail-orien...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Experience manager PT- Evenings & Weekends

    Customer Experience manager PT- Evenings & Weekends

    Michaels StoresCorcoran, MN, US
    Full-time +1
    Store - MSP-MAPLE GROVE, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store re...Show moreLast updated: 21 hours ago
    • Promoted
    Store Manager

    Store Manager

    Jockey International, Inc.Albertville, MN, US
    Full-time
    Jockey is seeking a dynamic Store Manager at our Albertville, MN location.As our Store Manager you will provide leadership and direction to your assigned store in the areas of key business metrics,...Show moreLast updated: 1 day ago
    • Promoted
    Store Manager

    Store Manager

    Valvoline Instant Oil ChangeHassan, MN, US
    Full-time
    The Opportunity : Valvoline Instant Oil Change (VIOC) is growing fast – we’re planning to double our store footprint and need excellent leaders to grow with us! Upon joining our team, you’ll complet...Show moreLast updated: 4 days ago
    • Promoted
    RN Manager - NOC Shift

    RN Manager - NOC Shift

    Cassia CONNECTPrinceton, MN, US
    Full-time
    Begin a fulfilling career as an RN Manager at Elim Wellspring and make a meaningful impact! .At Elim Wellspring, we're not just colleagues. we're a supportive, family-centered communit...Show moreLast updated: 3 days ago
    • Promoted
    Retail Store Manager - Edina Galeria

    Retail Store Manager - Edina Galeria

    YetiMinneapolis, MN, US
    Full-time
    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.When you work here, you'll have the opportunity to create exceptional, meaningful w...Show moreLast updated: 30+ days ago
    • Promoted
    Cub Foods Rogers - Manager on Duty - Progressive scale from $15.00 - $18.00 / hour, based on experience Hiring Now

    Cub Foods Rogers - Manager on Duty - Progressive scale from $15.00 - $18.00 / hour, based on experience Hiring Now

    Jerry's Enterprises Inc.Rogers, MN
    Part-time
    Individuals applying for this position should be willing to : .Make lasting connections with our customers.Provide employee supervision and work direction as necessary to keep everyone busy.Problem ...Show moreLast updated: 30+ days ago
    • Promoted
    Store Manager

    Store Manager

    MANGOBloomington, MN, US
    Full-time
    We are in 118 countries and our online presence extends to more than 85 countries.Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication sk...Show moreLast updated: 1 day ago
    • Promoted
    Aerie - Store Team Leader (Store Manager)

    Aerie - Store Team Leader (Store Manager)

    American Eagle OutfittersAlbertville, MN, US
    Full-time
    As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store.You are passiona...Show moreLast updated: 30+ days ago
    • Promoted
    Tire Technician - Part Time - Minnetonka

    Tire Technician - Part Time - Minnetonka

    Discount TireMayer, MN, US
    Part-time
    Tire Technician - Part Time - Minnetonka.Minnetonka, Minnesota 55345.The Tire Technician is the backbone of our success and is the first step in your journey with Discount Tire.Our Tire T...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Control Engineer

    Senior Control Engineer

    Distinctive Staffing SolutionsPrinceton, MN, US
    Full-time
    Quick Apply
    Candidates should have experience in designing and programming control systems for automated equipment.Willing to travel an average of 25%, mostly domestic and possible future international.Design ...Show moreLast updated: 30+ days ago
    • Promoted
    STORE MANAGER

    STORE MANAGER

    West MarineMinnetonka, MN, US
    Full-time
    The Store Manager leads the team to ensure an excellent experience for both customers and crew members.With a strong understanding of retail operations, the manager is pivotal in establishing the s...Show moreLast updated: 27 days ago
    • Promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sSt. Cloud, MN, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Retail Customer Experience Manager PT

    Retail Customer Experience Manager PT

    Michaels StoresExcelsior, MN, US
    Full-time +1
    Store - MSP-MINNETONKA, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store rec...Show moreLast updated: 21 hours ago
    • Promoted
    Store Manager

    Store Manager

    Love Your MelonMinneapolis, MN, US
    Full-time
    LYM is a mission-driven apparel brand dedicated to supporting children battling cancer and their families.For every beanie purchased, one is donated to a child in need. Since 2012, LYM has donated o...Show moreLast updated: 1 day ago
    • Promoted
    Retail Store Manager

    Retail Store Manager

    POP MARTBloomington, MN, US
    Full-time
    HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP oper...Show moreLast updated: 3 days ago
    • Promoted
    Cub Foods Rogers - Manager on Duty - Progressive scale from $15.00 - $18.00 / hour, based on experience

    Cub Foods Rogers - Manager on Duty - Progressive scale from $15.00 - $18.00 / hour, based on experience

    Jerry's Enterprises Inc.Rogers, MN
    Part-time
    Individuals applying for this position should be willing to : .Make lasting connections with our customers.Provide employee supervision and work direction as necessary to keep everyone busy.Problem ...Show moreLast updated: 30+ days ago
    • Promoted
    Manager in Training

    Manager in Training

    Palm Beach Beauty & Tan - North Central Tan, LLCChanhassen, MN, US
    Full-time
    We are looking for outgoing, energetic, positive leaders to accurately represent our brand, develop sales teams with a focus on increasing profits, provide our clients with exceptional customer ser...Show moreLast updated: 30+ days ago