Bilingual Customer Service Representative

A company is looking for a Bilingual (English / Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE).

Key Responsibilities

Handle high call volumes, averaging ~75 calls per day from patients and insurance carriers

Assist clients and patients with inquiries related to insurance coverage, billing, and payment options

Document conversations and maintain accurate records in the billing system while ensuring HIPAA compliance

Required Qualifications

Associates degree with 1+ year relevant experience or High School diploma / GED with 3+ years relevant experience

Professionally fluent in both English and Spanish

5+ years of experience in specialty testing / genetics customer service preferred

Prior healthcare experience, especially in medical billing and collections, strongly preferred

Knowledge of CPT and ICD10 codes and experience with Laboratory Billing preferred