Branded Merchandise (Promotional Products) ManagerClarity Retail • Cincinnati, OH, United States
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Branded Merchandise (Promotional Products) Manager
Clarity Retail • Cincinnati, OH, United States
18 days ago
Job type
- Full-time
Job descriptionLead, mentor, and develop the branded merchandise team -setting clear goals and efficient workflows from intake through fulfillment. Oversee project timelines, accuracy, and communication across internal teams, clients, and vendors. Establish KPIs around accuracy, turnaround time, and client satisfaction. Conduct one-on-ones, performance reviews, and identify training needs. Oversee client e-commerce portals, product selection, and merchandise updates. Present new ideas and product trends in client meetings. Maintain brand consistency and manage escalations with professionalism and urgency. Source, vet, and manage vendors for apparel and promotional products. Negotiate pricing and ensure quality across all product categories and decoration methods. Oversee order entry, invoicing, and data accuracy. Manage portal structures, pricing, and reporting to ensure a seamless client experience. Leverage data to drive performance improvements. Partner with leadership to expand the branded merchandise program through new product lines, technologies, and client initiatives. Represent Clarity at industry events and trade shows. 3+ years in branded merchandise, promotional products, or apparel program management. Experience leading teams or projects in a creative, fast-paced environment. Strong organizational and communication skills. Knowledge of decoration methods (embroidery, screen print, sublimation, etc.). Experience with e-commerce and online platforms like BrightStores, Shopify, Sage and ASI.
Clarity Retail Services is seeking a Branded Merchandise / Promotional Products Manager to lead our growing branded merchandise team. This is a hands-on leadership role where creativity meets process - ideal for someone who loves building programs, leading people, and delivering exceptional client experiences.
What You'll Do
- Lead and mentor a small team managing branded apparel and promotional product programs.
- Oversee client e-commerce stores - from product selection and pricing to backend order management.
- Collaborate with sales to bring fresh, on-brand merchandise ideas to life.
- Manage vendor relationships, negotiate pricing, and ensure quality and on-time delivery.
- Track team performance and continuously improve systems and workflows.
- Help grow the division through new ideas, products, and client opportunities.
Team & Project Leadership
Client & Program Management
Vendor & Production Oversight
Systems & Operations
Strategic Growth
What You'll Bring
If you're driven, collaborative, and ready to build something exciting, we'd love to meet you.
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Manager Merchandise • Cincinnati, OH, United States
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