Director, Product Management - Customer Fraud

Overview

Director, Product Management - Customer Fraud

Product Management at Capital One focuses on reimagining value creation, driving innovative and sustainable customer experiences through technology. This role is part of Capital One’s Ra Customer Core Organization, reporting to the Customer Restrictions and Protections Team. The role partners with Fraud subject matter experts, Product Leaders and Engineers to define the target state for Customer Fraud and to establish the vision, strategy, and roadmap for enterprise capabilities to manage fraud data at the customer level, reduce fraud losses, restrict fraud perpetrators, and improve the experience of customers who are victims of fraud.

Responsibilities

• Define the long-term vision for customer fraud, focusing on data and the integration of fraud sources (internal and external) into the platform
• Lead fraud capability definition and collaborate with technology partners on testing new technologies, processes and tools
• Partner with platform and product leads to define a multi-year roadmap to deliver enterprise fraud capabilities
• Drive convergence to the customer core platform for fraud data and advocate for data sharing across Capital One

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management :

Qualifications

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation and Benefits

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to work within the specified locations. Part-time salaries are prorated based on hours worked.

Candidates hired to work in other locations will be subject to the pay range for that location, and the actual annualized salary will be reflected in the offer letter. This role is eligible for performance-based incentive compensation, which may include cash bonuses and / or long-term incentives (LTI).

Capital One offers a comprehensive benefits package to support total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace and will consider qualified applicants with criminal histories in a manner consistent with applicable laws and regulations.

If you require an accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information will be kept confidential as required to provide needed accommodations.

For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.

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