ACP Emergency Department / Inpatient Navigator

Job Description

Job Description

ACP Emergency Department / Inpatient Navigator

General Job Summary :

The ACP Emergency Department / Inpatient Navigator will be responsible for helping patients navigate the complex healthcare environment, ensuring they receive timely, appropriate, and comprehensive care. They act as a patient advocate, connecting patients with resources, providing education, and coordinating care with hospital staff to improve patient outcomes and satisfaction.

Primary Job Responsibilities :

• Identify and round on TMP patients at Presbyterian Main and Matthews Emergency and inpatient facilities.
• Collaborate with ED physicians to evaluate potential for hospital admission and discuss appropriate alternatives (e.g., observation, home-based follow-up, referral back to PCP).
• Engage with patients in person and virtually to explain care plan next steps and serve as a liaison between hospital-based teams and TMP primary care physicians. This includes coordinating with Tryon’s internal teams (care management and scheduling) to support seamless transitions.
• Document non-clinical encounters and care coordination actions within the EMR and provide updates to TMP PCPs regarding patient status and ED / inpatient events.
• Serve as TMP’s primary point of contact with Novant ED / inpatient care teams. This includes attendance at ED daily huddles both in-person and / or virtually.
• Other duties as assigned.

Requirements :

Education and Certifications :

Experience : ​​​​​​​

Physical Requirements :

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