Member Support Specialist

JOB DESCRIPTION

As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.

Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions / issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.

This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.

JOB LOCATION

Remote (United States)

JOB HOURS and COMPENSATION

Full-time

18.00 / hr

Full benefits

Weekday and weekend availability required : 9 : 00 am - 8 : 00 pm ET

Flexibility is encouraged, and we try to be flexible with scheduling in return.

REQUIRED SKILLS

Excellent customer service skills

Ability to simplify information and communicate effectively, verbal + written

Strong time management skills

Positive attitude and sensitive to member needs, extremely empathetic and patient

Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex : CRMs)

Self-motivated and goal oriented

High degree of professionalism and collaborative attitude

Ability to problem solve effectively

High degree of attention to detail

Bilingual, English and Spanish is a plus

BENEFITS

Benefits for Full-Time employees include Health, Dental, and Vision Insurances, 401(k) and FSA accounts, Life Insurance, PTO and Paid Holidays.