Customer Experience Agent

Part-Time Customer Experience Agent

Location : Chelmsford, MA

Metro Medical is seeking dedicated and detail-oriented Part-Time Customer Experience Agents to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office p osition.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities :

• Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information , ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications :

A welcoming voice and an upbeat, professional tone.

Strong command of the English language, including excellent spelling and grammar.

Proficiency in a Windows-based computer environment.

Ability to type 35 words per minute or more.

Excellent attendance record.

Availability to work one weekend day

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation : $20 / hr

Shifts :

Part-Time

Various Shifts

Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Metro Medical an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Job Posted by ApplicantPro