Lead AI Labor Intelligence Consultant - Professional Services

Job Description

Job Description

About Harri :

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are :

This is a rare opportunity to influence the application of AI and game-changing automation at a massive scale. As a key member of our Professional Services team, you will be a client-facing consultant and an embedded partner to Product / Engineering, translating real-world operations data into the models and playbooks that drive our AI-powered, fully autonomous scheduling solution. Day-to-day, you will translate client business goals into sophisticated labor models, deploy Harri's Activity-Based Scheduling (ABS), and lead R&D workstreams (e.g., experiment design, quality evaluation) that advance our platform from decision-support to full decision-automation. This visible, executive-facing role is for a hands-on, entrepreneurial leader who can independently research and prototype AI approaches, test them with client data, and directly influence our product roadmap through lighthouse pilots and published outcomes.

Key Responsibilities :

AI Labor Modeling & Optimization :

• Design, tune, and deploy sophisticated forecasting and labor models (fixed / guided / range -table), translating demand into optimized coverage, roles, and shifts using ABS.
• Champion "compliance-by-design" by embedding labor rules (minors, OT, breaks, fair workweek) into models and guardrails to ensure automation is safe by default.
• Calibrate schedules to financial and operational targets (labor %, throughput, SLAs), tracking KPIs to measure impact and coaching leaders on schedule quality.

Agentic AI & Autonomous Systems :

Executive Consulting & Commercial Leadership :

Experience and Skills :

The salary range for this position is $120,000-$150,000 (USD).