Academic Support Services Technician

Academic Support Services Technician

Department : Learning Commons

Location : Westshore Campus

Reports To : Campus Director, Learning Commons

Recruitment Type : External / Internal

Requisition ID : req6591

Employment Type : Part-Time Support Staff

Union Position : Union

Work Schedule : M-F 8 : 30-1 : 30 and / or 2 : 00-7 : 00p

Number of Openings : 1

Job Description : SUMMARY

Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC / OpenLab.

DUTIESAND RESPONSIBILITIES

• Duties and responsibilities include, but are not limited to :
• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and assistance with operating equipment.
• Provides technical assistance for special events : planning, set up, running, troubleshooting, and teardown.
• Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty, and staff on the varying technologies at the site.
• Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
• Administers other institutional exams such as credit by exams (i.e. CLEP).
• Inputs placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
• Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
• Maintains accurate and complete records of the Learning Commons.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Monitors patrons, provides routine information, and directs callers / visitors to appropriate personnel and / or departments for assistance.
• Functionally supervises work study employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.

REQUIRED

EDUCATIONand EXPERIENCE / TRAINING

KNOWLEDGE, SKILLS, and ABILITIES

COMPETENCIES

CRITICALCOMPETENCIES

VERYIMPORTANT COMPETENCIES

IMPORTANTCOMPETENCIES

PREFERRED QUALIFICATIONS

EDUCATION and EXPERIENCE / TRAINING

KNOWLEDGE, SKILLS, and ABILITIES

PHYSICAL DEMANDS / WORKING CONDITIONS

EQUAL OPPORTUNITY STATEMENT

CuyahogaCommunity College is committed to attaining excellence through the recruitmentand retention of a qualified workforce. Cuyahoga Community College is an equalemployment / educational opportunity institution.

Special Note : This is a Part-Time (1199 / SEIU) BargainingUnit Position, Grade 07. Part-Time (1199 / SEIU) bargaining unit employees atCuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate : Minimum salary $20.02 / hr

If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354 : 1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants : During the application process, you may be required to attach a cover letter and / or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement : Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment / educational opportunity institution.