Guest Services Representative (Part-Time)

Trail Drive Management Corporation Dickies Arena of Fort Worth TX

Dickies Arena is a 14000 seat spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth Texas. The arena will be owned by the City of Fort Worth and managed by the not-for-profit operating entity Trail Drive Management Corp (TDMC). The state-of-the-art arena scheduled to open in November 2019 will host concerts sporting events and family entertainment and will be the new home to Fort Worth Stock Show rodeo performances.

Reports to : Guest Services Supervisor

Job Description :

The Part Time Guest Services Representative will serve in a multitude of functions including usher ticket taker elevator / escalator attendant ADA attendant Guest Services Office personnel as well as Premium Service Representative personnel. Duties include scanning tickets as fans enter Dickies Arena for all events ensuring fans have valid tickets to enter Dickies Arena and directing / seating guests in proper seating sections based on ticket information. Other duties as assigned based on -person and predictable attendance.

ESSENTIAL DUTIES (include but not limited to the following) :

• May need to physically assist ambulatory infirm or disabled fans to evacuate seating bowl or concourses during an emergency.
• Assist with distribution of promotional items to guests.
• Remain attentive to needs and demeanor of guests using a positive pro-active approach to problem solving.
• Ensure fan compliance with Dickies Arena policies and procedures.
• May need to operate elevators or escalators for guest safety and proper crowd movements between levels.
• Develop a working knowledge of Dickies Arena.
• Provide wheelchair escorts for guests as requested.
• Additional duties may be assigned by a supervisor based on event.
• Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
• Act as a role model within and outside Dickies Arena.
• Performs duties as workload necessitates.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• There will be an expected minimum number of events worked.

PREFERRED QUALIFICATIONS :

Preferred candidate will possess the following :

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Disclaimer :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Bidding,Apps,Benefits,Corporate Recruitment,Android Development

Employment Type : Part-Time

Experience : years

Vacancy : 1