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Client Services Coordinator

Client Services Coordinator

Assured Testing Laboratories LLCTyngsboro, MA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary - Job Responsibilities – Activities :

  • Reporting to the Director of Sales, This is a key role in overseeing and maintaining the requirements of client interaction to provide and exceed the standard of service expected by the client from Assured Testing Laboratories, LLC in a professional manner with the company ethos of excellence in service and integrity in science at the forefront always.

Education - Experience :

  • High School Diploma or one year industry related experience

    • Required Skills, Competencies, Authorities and Training Needs :

    Client Services

  • Assist in the onboarding process for the new clients and provide to them a comprehensive walkthrough of the sample submission process.
  • Organize and coordinate sample pick-ups with clients to ensure timely delivery of samples to the lab using our transport partners.
  • Advise clients on navigating LIMS platform and regulatory compliance platforms (i.e Confident LIMS and Metrc).
  • Assist in the weekly interaction with client Accounts Payable points of contact to request prompt payment of invoices and to serve as point of contact for inquiries regarding invoice inquiries.
  • Will assist the sales director in various other sales and marketing tasks as they become necessary

    • Data Management

  • Compile and upload results via CSV to Metrc when required.
  • Collaborate with quality control (QC) on Certificates of Analysis (CoAs) to verify accuracy and consistency with client product specifications.
  • Report sample analysis results to clients in a clear, timely, and professional manner.
  • Ensure all CoAs and data presentations (such as csv files) comply with regulatory requirements.
  • Ensure all client data is maintaining in a comprehensive and up-to-date fashion in the company’s nutshell CRM.

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    Client Service Coordinator • Tyngsboro, MA, US