Facility Coordinator - Mid ShiftPleasant Valley Corporation • Independence, OH, US
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Facility Coordinator - Mid Shift
Pleasant Valley Corporation • Independence, OH, US
13 days ago
Job type
- Full-time
Job descriptionClient Response and Issue Resolution : Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle. Vendor Management : Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery. Work Order Management : Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day. Communication and Documentation : Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal. Process Adherence and Performance Monitoring : Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery. One to three years of related experience and a high school diploma, GED, or college certificate required. At least one year of experience resolving client issues within a facilities management, service business, or customer call center. Telephone-Based Customer Service Skills : Demonstrated success in a telephone-based customer service role. Technical Proficiency : Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting. Basic knowledge of construction and general trades is a plus.
Facility Coordinator
Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management! PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions : Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.
WE OFFER :
- An exceptional culture and positive work environment
- Competitive earnings
- Comprehensive benefits
- Personal recognition
- Individual development opportunities
- A clear path for career advancement!
Shift : Mon - Fri | 11 : 30am-8pm
Work Location : Onsite - Independence, OH
Division : Facilities Management
Team : National Accounts
Reports To : National Account Operations Manager
Job Purpose
A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.
Responsibilities
Requirements
Do YOU have these qualities?
Apply now to explore a fulfilling career with Pleasant Valley Corporation!
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Facility Coordinator • Independence, OH, US
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