Director Client Digital Experience - Agri-Access

Client Experience Strategy Leader

Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota, and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally. How we support you :

Hybrid model - up to 50% work from home

Flexible schedules including ample flexibility in the summer months

Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)

Benefits : medical, dental, vision, HSA / FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP

Vacation, sick leave, holidays / floating holidays, parental leave, and volunteer paid time off

Learning and development programs

Mentorship programs

Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)

Professional membership / certification reimbursement and more!

Casual / seasonal & intern team members are not eligible for benefits except for state-mandated programs.

Where you will work :

This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota, and Wisconsin.

The contributions you will make :

This position is responsible for defining and executing a visionary client experience strategy that drives engagement and satisfaction across the organization's B2B client digital platforms. The incumbent plays a pivotal role in aligning client experience initiatives with business objectives through strategic planning, team leadership, and comprehensive market and customer analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve strategic goals and enhance the client's journey through the organization's digital offerings.

A typical day :

Champions the Agri-Access brand; serves as a role-model for the vision, mission, and values of the organization. Supports Compeer's overall strategic imperatives. Hires, develops, motivates, coaches, evaluates, trains, and rewards department team members. Provides clear and timely communication and feedback to all team members on expectations and goals. Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.

• Assists leadership in defining team's goals. Monitors progress toward goals and objectives for areas of responsibility. Builds, leads, and develops a high-performing team, fostering a culture of continuous learning and improvement. Provides coaching and mentorship to team members, establishing clear career development paths and growth opportunities. Promotes servant leadership principles throughout the organization to empower and inspire teams.

Develops and implements a robust (product management) client experience strategy that aligns with business goals and technological vision, ensuring seamless and engaging interactions across digital platforms, helping the team focus on best digital experience(s) for bank and non-bank partners to do business with Agri-Access. Leads and mentors a diverse team committed to transforming Compeer's (operating) client engagement model, fostering a culture of innovation and continuous improvement.

Articulates and communicates a compelling (product vision and) client experience vision and strategy for multiple digital (products) touchpoints, ensuring consistency and excellence in service delivery. Creates and maintains strategic (product) experience roadmaps that capitalize on business opportunities and market trends, focusing on enhancing B2B client (Decision makers and Loan Officers) satisfaction and loyalty. Establishes and tracks product objectives and Key Results (OKRs), to measure success and drive continuous enhancements in client interactions. Drives strategic decision-making related to (product) client experience investments, prioritization, and resource allocation, ensuring that initiatives deliver measurable value and align with client needs. Collaborates with executive leadership to ensure alignment between digital product strategy and overall business strategy, within Agri-Access and with Compeer overall.

Partners with Engineering, Operations, and Marketing to ensure seamless product execution. Leads product portfolio reviews and strategic planning sessions to drive forward-thinking decisions. Facilitates cross-functional collaboration and priority setting to align product teams with business stakeholders. Advocates for a client-centric approach across the organization. Acts as a trusted advisor, guiding business technology and business teams on product adoption and optimization strategies. Communicates program status, risks, and outcomes to senior stakeholders effectively. Facilitates cross-functional collaboration and decision-making processes. Manages expectations and negotiates priorities amid competing demands, building strong relationships with Scrum Masters, infrastructure, and development teams.

The skills and experience we prefer you have :

Bachelor's degree in business administration, marketing, computer science, engineering or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job. Minimum of 10 years of experience in product management, product strategy, software or deliverydevelopment with a focus on digital products and managing product portfolios. Minimum of 5 years of leadership and management experience, preferred. Experience in regulated industries (banking, finance, etc.), preferred. Proven track record of leading large-scale agile transformations. Advanced experience in technical and business domains. Advanced experience with agile planning and tracking tools Azure DevOps). Advanced knowledge of lean portfolio management practices. Proven ability to build effective partnerships with technology, business units, and external vendors to drive cloud success. Strong communication and leadership skills, with the ability to influence key stakeholders and foster a culture of collaboration and accountability. Proven track record of leading large-scale agile transformations. Solid knowledge of DevOps practices. Solid understanding of software architecture and technical debt management. Successful delivery of strategic digital product initiatives and roadmap execution. Advanced experience with client satisfaction and engagement metric improvements. Leadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead remote team members. Strong listening, written and verbal communication skills, with ability to communicate at all levelsof the organization. Skill in developing and maintaining interpersonal relationships. Strong problem solving, decision making and organizational skills. Strong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases. Attention to detail and accuracy. Valid driver's license.

How we will take care of you :

Our job titles may span more than one career level... For full info follow application link. Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.