Client Relationship Manager - Seattle

FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We are a close-knit team dedicated to IT infrastructure management for small to mid-sized businesses since 2007.

We are currently experiencing substantial growth and are looking for exceptional candidates who resonate with our four core values :

• Teamwork : We are dedicated to achieving common goals collaboratively.
• Growth Mindset : We emphasize continuous improvement for our coworkers, clients, and the organization.
• Integrity : We conduct our business with transparency and always prioritize our clients.
• Ownership : We ensure follow-through on our commitments and take responsibility for our outcomes.

We are seeking a passionate Client Relationship Manager to join our vibrant team. In this role, you will oversee the overall client experience for the accounts assigned to you. You will be responsible for understanding, managing, and monitoring all technical configurations within the client's organization. Furthermore, you will act as the client advocate, possessing critical insights about our customers' employees, processes, and technologies. You will also serve as the main escalation point for service delivery and client communication concerns.

As a CRM, you will collaborate with sales and leadership teams to strategize for growth and explore avenues for expanding FusionTek's business across your accounts. Your contributions will significantly impact FusionTek, our CRM team, and our client relationships.

This position is primarily remote, with occasional travel required for key client meetings and events. Candidates should maintain a distraction-free workspace and have reliable high-speed internet access. This opportunity is limited to candidates located in the greater Seattle area.

Key Responsibilities :

Expected Outcomes :

Typical Weekly Tasks :

Requirements

Education

Computer skills

Technical skills

Experience

Benefits

At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide :