Operations Manager for Insurance Agency

Marketplace 4 Insurance is an innovative provider in the insurance sector, dedicated to delivering exceptional coverage options and service to our clients. As we continue to grow, we are looking for a dynamic Operations Manager to join our leadership team and oversee the day-to-day operations of our agency. This role is essential in ensuring that our agency runs smoothly while maintaining high levels of customer satisfaction and operational efficiency.

• Oversee daily operation of the insurance agency, ensuring processes are efficient and effective.
• Implement operational strategies to drive efficiency and maximize satisfaction.
• Lead, mentor, and develop a team of customer service representatives and insurance agents.
• Monitor performance metrics and ensure that teams meet compliance and regulatory standards.
• Manage and optimize workflows to improve client service delivery.
• Collaborate with other departments to align operations with overall agency goals.
• Stay updated on industry trends and regulatory changes to ensure best practices.
• Ensure a high level of employee engagement and team morale.

Requirements