IT Support Specialist – Indianapolis Health

Overview

Millimans Indianapolis Health practice is seeking an IT Support Specialist to join our growing IT Support Team. This role ensures that all of our technology is in seamless working order for current and incoming staff approximately 250 people and growing. Our end-user systems include : hardware network storage software networking and addition to your technical knowledge this individual should have customer-oriented communication skills to effectively manage a wide variety of tickets and resolve critical issues with the utmost urgency. There is no typical day for this role however common tasks include : setting up workstation equipment running diagnostics in a remote session and answering an ambiguous helpdesk ticket. Each day you will use your expertise to provide solutions in response to a wide variety of requests. This is a great opportunity for someone who wants to use their tech support experience customer service skills and is ready to develop additional skills in a consulting and professional services environment.

Responsibilities

In this role you will :

• Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
• Resolving technical issues in a timely manner and research incidents with the utmost attention to detail
• Prioritize tickets based on urgency and / or priority with the information given
• Solve a wide variety of technical problems at any given time
• Follow internal approval procedures
• Complete auditing tasks
• Physically install and configure new hardware software and systems
• Complete hardware refresh workflows
• Provide A / V support for in-office meetings and interviews
• Provide instructions to end users verbally and in writing
• Create update review and maintain documentation
• Teach technical concepts and processes when needed
• Provide orientation and guidance to users on how to operate new software and computer equipment

Qualifications

Required :

Preferred :

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

The Team

The Information Technology team is dedicated to providing comprehensive support to over 250 professionals based in our Indianapolis office. This technologist team collaborates closely with the Indianapolis office and others across multiple practices globally at Milliman. This collaboration ensures the delivery of innovative IT solutions tailored to meet our diverse needs.

Location

This position is based out of the Milliman office in Indianapolis IN. Candidates hired into this role must be willing to work onsite full-time.

Compensation

The overall salary range for this role is $65200 - $104200. A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications addition we offer a performance-based bonus-plan profit sharing and generous benefits. This is a full-time non-exempt position. Employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek.

Benefits

We offer a comprehensive benefits package designed to support employees health financial security and well-being. Benefits include :

Who We Are

Independent for over 75 years Milliman delivers market-leading services and solutions to clients worldwide. Today we are helping companies take on some of the worlds most critical and complex issues including retirement funding and healthcare financing risk management and regulatory compliance data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our web site to learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.

Through a team of professionals ranging from actuaries to clinicians technology specialists to plan administrators we offer unparalleled expertise in employee benefits investment consulting healthcare life insurance and financial services and property and casualty insurance.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

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Required Experience :

IC

Key Skills

Fund Management,Corporate Sales,HR Recruitment,Linux,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65200 - 104200