Job Description
Job Description
Salary : Salary range : $50,739.00-$71,551.00 + commission / bonus
Account Manager
Location : Troy, MI
Department : Sales
Employment Type : Full-Time
Compensation : $50,739 $71,551 + Commission & Bonus
Reports to : Sales Leadership Team
Join Our Growing Team!
Grid4 Communications is expanding rapidly, adding talented, driven individuals who thrive in a collaborative and innovative workplace. Heres what recent team members have said about joining Grid4 :
- I enjoy the people and the work-life balance. HR Team Member
- I love the open and friendly environment; theres always someone willing to help. Project Management Team Member
About Grid4 Communications :
Grid4 Communications is a leading provider of innovative telecommunications solutions, dedicated to connecting businesses and empowering our clients through reliable, cutting-edge technology. We foster a vibrant, inclusive culture where your ideas matter, your voice is heard, and your career growth is a top priority. At Grid4, we embrace modern AI tools, advanced data analytics platforms, and digital innovations to deliver exceptional client experiences and drive continuous improvement.
Job Overview :
We are actively seeking a dynamic, relationship-focused Account Manager to join our high-performing sales team. As an Account Manager, you'll play a pivotal role in nurturing existing client relationships, identifying growth opportunities, and delivering tailored solutions that meet and exceed client expectations. Leveraging advanced CRM systems, AI-driven analytics, and strategic insights, you'll proactively manage your accounts, ensuring long-term client satisfaction and sustained business growth. This position offers a unique chance to combine your passion for client success with cutting-edge technology and analytics, making a tangible impact on Grid4s continued success.
Key Responsibilities :
Strategic Client Relationship Management :
Serve as the primary point of contact and trusted advisor for your assigned portfolio of clients, proactively managing relationships and anticipating client needs.Develop a deep understanding of each client's business objectives, challenges, and operational requirements, utilizing data-driven insights and AI-assisted analytics to deliver tailored solutions.Account Growth and Opportunity Development :
Identify, cultivate, and pursue growth opportunities within your accounts, using CRM data, market intelligence, and predictive analytics to proactively uncover upsell and cross-sell opportunities.Collaborate with internal teams (sales, marketing, technical, project management) to develop and execute strategic account plans, ensuring alignment with overall business objectives.Exceptional Service Delivery and Client Satisfaction :
Oversee the successful implementation and ongoing management of Grid4 solutions, ensuring projects are delivered on time, within scope, and to the highest quality standards.Regularly evaluate solution effectiveness using advanced analytics platforms, making data-informed recommendations to optimize client outcomes and satisfaction.Proactive Communication and Collaboration :
Maintain consistent, transparent communication with clients, addressing concerns effectively and promptly, and ensuring high levels of customer satisfaction and loyalty.Participate in weekly team meetings, sharing account updates, troubleshooting challenges collaboratively, and contributing strategic insights to drive team success.Data-Driven Decision Making and AI Integration :
Leverage modern sales enablement tools, AI-powered communication assistants, and sophisticated data analytics dashboards to track performance, anticipate client needs, and enhance decision-making processes.Utilize analytical insights to develop strategic account recommendations, effectively communicate value propositions, and demonstrate measurable client ROI.Market Engagement and Industry Awareness :
Stay informed of industry trends, competitor activities, and emerging technologies, particularly those involving AI and data analytics, to effectively position Grid4s solutions within the marketplace.Travel as needed within the Metro-Detroit area to meet clients face-to-face, conduct business reviews, and strengthen relationships.Qualifications, Skills, and Knowledge :
Bachelors Degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.Prior experience in Account Management, Sales, Client Success, or a similar client-facing role; telecommunications industry experience preferred but not required.Demonstrated success in building strong client relationships, driving growth, and achieving sales targets.Exceptional interpersonal and communication skills, with the ability to clearly articulate complex solutions to clients.Strong analytical and problem-solving skills, with experience using CRM platforms (e.g., Salesforce, HubSpot), Microsoft Office 365, and modern data analytics tools.Comfortable with and enthusiastic about adopting modern AI tools, predictive analytics, and data-driven sales strategies.Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines effectively in a fast-paced environment.A proactive and self-motivated approach, with a strong commitment to client satisfaction and continuous improvement.Why Join Grid4 Communications?
Work-Life Balance : Hybrid flexibility and generous PTO ensure you can thrive professionally and personally.Vibrant Culture : Join a supportive, collaborative team where your ideas and contributions are valued and celebrated.Career Growth : Opportunities for professional development and advancement, supported by training and mentorship.Comprehensive Benefits : Excellent medical, dental, and vision coverage, plus a robust 401(k) plan with generous company matching.Recognition and Rewards : Competitive salary with commission and bonus opportunities, plus a new team member bonus upon joining.Professional Environment : Enjoy a business-casual workplace where innovation and collaboration are encouraged.Ready to Make an Impact?
If you're passionate about client success, driven by data-informed strategies, and eager to work in an innovative, supportive environment, we want to hear from you.
Please submit your rsum and a compelling cover letter tocareers@grid4.com. Include "Account Manager" in the subject line of your email.
Grid4 Communications is an Equal Opportunity Employer committed to fostering diversity and inclusion within the workplace. We encourage all qualified individuals to apply.
