Technology Engineer

Summary Dunbar Consulting, Inc. (DCI) is seeking a Technology Engineer in support of the Helpdesk and IT Support Program.

The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software, and application software, as well as help desk services, break-fix and maintenance services, and on-site support.

Responsibilities include hardware acquisition, maintenance, and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology.

The System Consultant will provide proactive on-site support to one or more client offices, minimizing calls to the Help Desk by developing strong relationships and recommending systems management improvements.

This is an onsite role located in Washington, D.C.

Position is contingent upon contract award Security and Clearance Must be a U.S.

Citizen.

NO DUAL Citizenship.

Ability to pass Federal background check.

Key Responsibilities & Duties Essential Duties and Responsibilities Identify gaps in project and systems performance management processes.

Create process documentation and training materials.

Conduct reviews of data derived from project and systems performance management processes and summarize findings.

Perform quality audit of work products delivered by team members and service providers.

Create reports used to evaluate trends to support continuous improvement initiatives.

Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.

Analyze system data and performance reports to support identification of trends and business impact.

Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.

Responsibilities include but are not limited to :

• Customer Support and Communication Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and / or hardware and software vendors.
• Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology.

Technical Expertise in Multi-Platform Environments Managing Operating Systems :

Technical Support and Troubleshooting :

User Account Management :

Security and Monitoring :

Network Maintenance :

Problem Solving and Troubleshooting :

Apply best practices for system maintenance and user support.

Salary Range :

Equal Employment Opportunity Statement :