Customer Support Representative

The Customer Support Representative is responsible for directly engaging with customers to communicate information regarding available business-specific products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. You must be proficient in building rapport and establishing relationships with various people. This position is to combine your previous experience in customer service with your energetic, tenacious personality to deliver an exceptional customer experience.

As a team, we are committed to challenging the status quo of the customer experience and delivering a solutions-focused, personal, and uplifting experience. We also approach our team regarding personal development and advancement opportunities this way. Our mission is to inspire each team member to pursue their individual goals and attain their desired growth and success.

Responsibilities of the Customer Support Representative :

• Provide pertinent product and service information to customers
• Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
• Develop and build relationships with new customers
• Answer and address questions and concerns most efficiently and escalate concerns to the appropriate department or team member
• Overcome objections respectfully and professionally
• Ensure complete satisfaction throughout the entire experience
• Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
• Attend daily meetings and training sessions to build upon product knowledge, learn new customer service tactics, and stay up to date on available promotions