Level 2 Technical Support Engineer

No 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!!

Level 2 Tech Support Engineer : this person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated.

MSP experience is s must!!

• Problem solver who is self-motivated and can figure things out
• Solid troubleshooting skills-primarily within Windows (95%)
• Effective communications skills, customer communications, experience with Ticketing
• VMware experience
• Active Directory
• Office 365
• ConnectWise
• Must have exp working for an MSP
• DNS, DHCP, Group Policy, LAN / WAN
• Experience with financial software (QuickBooks, Sage for example) is helpful
• Other : Printers, Microsoft updates and releases, patch management

Access Points, Firewalls, Configurations & Implementation

This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc