Retail Sales Lead

Job Description

Position Overview :

A successful Retail Sales Manager will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunities to go above and beyond to create special experiences.

Position Details :

This is a Full-Time Hourly Supervisory Position

What You’ll Do :

• Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
• Personally demonstrate a high level of service and engagement and set expectations for the team.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure that customer profile information is accurately recorded.
• Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
• Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
• Effectively set up sales and promotions with proper signing and communication.
• Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
• Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
• Provide clear and consistent feedback to employees on a regular basis.
• Adhere to all company guidelines, policies and programs and sets a positive example.
• Understand, execute and train all cash-handling and reporting functions.
• Process all register functions and ensure they are followed in the store.
• Ensure the store is secured and respond to any alarms as directed.
• Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

What We’re Looking For :

Environmental Factors :

Position Benefits and Perks :

Our pursuit of a better way isn't just about our products—it's about our people too.  That's why our Dam Good Crew enjoys a comprehensive benefits package, designed to support their well-being and success.

Multiple Medical plan options

Dental & Vision plans

Medical and Dependent Care Flexible Spending Accounts

Health Savings Account including company contributions

Company paid Life Insurance and AD&D

Company paid Short-Term Disability

Other various voluntary benefits including : Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance

401(k) Employer Match

Employee Stock Purchase Plan to purchase Duluth Trading Co. stock at a discount

Parental Leave

Paid holidays : New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

Generous Paid Time Off plan

Daily pay available

40% Employee Discount

Position Compensation Outline

Compensation : $22.08 to $24.51 / hour

Compensation listed is for the full-time position at this specific location and is based on several factors, including experience, and qualifications. Benefits and perks may have eligibility requirements and are subject to change.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

About Duluth Trading Company :

Started in 1989, Duluth Trading Company exists to enable hard-working individuals to take on life with their own two hands. Folks that revel in doing it the hard way and celebrate finding a better way. We seek talented individuals who share these beliefs and are excited to further the Duluth Trading legacy with a digital-first mindset, always moving forward and always innovating.

From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life.

Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart. We seek talented folks looking to be part of a can-do team that’s hellbent on helping the world to gear up, get its hands dirty, and do.